General Returns Policy

  1. Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, is defective, or different from their description on the product detail page on https://desktopbazar.com.
  2. If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may schedule a technician visit to your location. This visit is scheduled by placing an order with https://desktopbazar.com through https://desktopbazar.com Home Services. Subject to https://desktopbazar.com Home Services Terms and Conditions, a resolution will be provided based on the technician’s evaluation report.
  3. Return will be processed only if:
    • it is determined that the product was not damaged while in your possession;
    • the product is not different from what was shipped to you;
    • the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card, and all the accessories therein).
  4. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. https://desktopbazar.com shall not be liable in any manner for any misuse or usage of such information.
  5. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of the product ordered or incorrect product ordered.
  6. Products marked as “non-returnable” on the product detail page cannot be returned.
  7. Additional information is not required to return an eligible order unless otherwise noted in the category-specific policy.
  8. Products may be eligible for replacement only if the same seller has the exact same item in stock.
  9. If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.
  10. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.
  11. To know about the Return window for https://desktopbazar.com Business orders, please visit here.
Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.
Laptops (new and Renewed), Printers7 Days Replacement

This item is eligible for a free replacement, within 7 days of delivery, in the unlikely event of the damaged, defective, or different item being delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs, and original accessories in manufacturer packaging for a successful return pick-up.

For a few products, we may schedule a technician visit to your location. On the basis of the technician’s evaluation report, we will provide a resolution.

Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphics Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished), and Ink7 Days Replacement

This item is eligible for a free replacement, within 7 days of delivery, in the unlikely event of the damaged, defective, or different item being delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs, and original accessories in manufacturer packaging for a successful return pick-up.

For a few products, we may schedule a technician visit to your location. On the basis of the technician’s evaluation report, we will provide a resolution.

Non-Returnable: Select items labeled as non-returnable on the product detail page that is not eligible for returns.

Networking Devices (new and Renewed)7 Days Replacement only

This item is eligible for a free replacement, within 7 days of delivery, in the unlikely event of the damaged, defective, or different item being delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing a replacement

Software10 Days Returnable

For software-related technical or installation issues, please contact the brand directly. In case of damages, you may return the product for a full refund.

Non-Returnable: Select items labeled as non-returnable on the product detail page that is not eligible for returns.

Extended Warranty cards/vouchers/AMCs etc.Non-returnable

This item is non-returnable due to the consumable (e-vouchers/coupons) nature of the product